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TERMS AND CONDITIONS

Last Updated: March 22, 2026

These Terms and Conditions ("Terms") govern the purchase and use of digital software licenses and related services provided by Softugo LLC, a company registered in the State of Wyoming, USA (hereinafter "Softugo", "we", "us", or "our").

By accessing the website https://softugo.com (the "Site") and purchasing our products, you (the "User" or "Customer") agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Site.

1. BUSINESS NATURE AND ELIGIBILITY

1.1. Softugo provides digital distribution services for software products (e.g., operating systems, productivity suites, and server software).

1.2. By placing an order, the User confirms they are at least 18 years of age and possess the legal capacity to enter into a binding agreement.

2. PROVISION OF SERVICES

2.1. Access to digital products is granted upon successful payment and verification.

2.2. Softugo reserves the right to decline service to any individual or entity if there is reason to believe the purchase is intended for illicit purposes or involves fraudulent activity.

2.3. The User is responsible for maintaining the confidentiality of their account credentials. Softugo is not liable for unauthorized access resulting from the User's failure to secure their login data.

3. PRICING AND PAYMENT

3.1. All prices are displayed on the Site in the specified currency (typically USD).

3.2. Payment must be made in full before the digital product is delivered. We utilize secure, PCI-DSS compliant third-party payment processors (such as Stripe).

3.3. Softugo does not store or process sensitive financial data (credit card numbers) on its servers.

4. DIGITAL DELIVERY PROCEDURE

4.1. Upon successful payment, the digital code or license key is typically delivered to the User’s registered email address or account dashboard within 15 minutes.

4.2. Delivery may be delayed due to additional security screening or technical synchronization issues. In such cases, Softugo will make reasonable efforts to fulfill the order within 24 hours.

4.3. A digital product is considered "used" or "consumed" once the license key has been revealed to the User or activated on the respective developer's platform.

5. REFUND AND CANCELLATION POLICY

This section is vital for protecting your LLC against chargebacks.

5.1. Eligibility for Refund: A User is entitled to a full refund only if:

5.1.1. The request is made within 14 days of purchase AND the digital key has not been revealed/viewed by the User (the "Display Key" button has not been clicked).
5.1.2. The digital key is proven to be defective, used, or invalid at the time of delivery, and our technical support team is unable to provide a replacement within 48 hours.

5.2. Non-Refundable Scenarios: Refunds will not be issued if:

5.2.1. The User has revealed/viewed the digital key.
5.2.2. The User purchased the product for the wrong region, platform, or operating system (e.g., buying Windows for a Mac).
5.2.3. The User’s hardware does not meet the minimum system requirements for the software.
5.2.4. The User’s account on the third-party platform (e.g., Microsoft) is suspended or banned for reasons unrelated to the key's validity.

6. INTELLECTUAL PROPERTY

6.1. Softugo is an independent reseller of digital software. All product names, logos, and brands (including Microsoft, Windows, Office) are the property of their respective owners.

6.2. The purchase of a digital key grants the User the right to use the software according to the End User License Agreement (EULA) provided by the software manufacturer.

7. USER OBLIGATIONS

7.1. The User must provide accurate information during registration and checkout.

7.2. The User must ensure their hardware and software environment is compatible with the purchased product before completing the transaction.

7.3. The User agrees not to share or redistribute the digital keys provided by Softugo.

8. LIMITATION OF LIABILITY

8.1. Softugo provides products and services "as is" without any express or implied warranties beyond the validity of the license key itself.

8.2. In no event shall Softugo LLC's total liability exceed the amount paid by the User for the specific transaction in question.

8.3. Softugo is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the software.

9. GOVERNING LAW AND DISPUTE RESOLUTION

9.1. These Terms and any disputes arising from the use of the Site shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to its conflict of law principles.

9.2. Any legal action or proceeding related to these Terms shall be brought exclusively in the courts located in the State of Wyoming.

10. AMENDMENTS

10.1. Softugo LLC reserves the right to modify these Terms at any time. Changes become effective immediately upon publication on the Site. Continued use of the Site constitutes acceptance of the updated Terms.

11. CONTACT INFORMATION

For any questions regarding these Terms or to request a refund (subject to Section 5), please contact:

Softugo LLC

30 N Gould St Ste R,

Sheridan, WY 82801, USA

Email: support@softugo.com