Privacy Policy

PRIVACY POLICY

Last Updated: November 2, 2026

This Privacy Policy describes how Softugo LLC, a company registered in the State of Wyoming, USA (hereinafter "Softugo", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit or make a purchase from softugo.com (the "Site").

1. DATA CONTROLLER

The data controller responsible for your personal information is:

Softugo LLC

30 N Gould St Ste R,

Sheridan, WY 82801, USA

Email: support@softugo.com

2. INFORMATION WE COLLECT

When you use our Site, we collect information necessary to fulfill your orders and improve your experience:

Personal Identification Information: Name, email address, billing address, and phone number.
Order Details: Information regarding the specific software licenses or digital goods purchased.
Technical Information: IP address, browser type, device information, and cookies to ensure secure transactions and prevent fraud.

Payment Security: We do not store, process, or have access to your credit card or bank account details. All payments are handled by PCI-DSS compliant third-party payment processors (such as Stripe or Airwallex).

3. HOW WE USE YOUR INFORMATION

We use the collected data for the following purposes:

Fulfillment: To deliver digital keys and software licenses to your email or account dashboard instantly.
Support: To provide technical assistance and order updates.
Compliance: To screen orders for potential risk or fraud and comply with tax obligations.
Marketing: To email you occasional offers on products similar to those you bought from us. Every such email includes an unsubscribe link, and you can opt out at any time by using it or by writing to support@softugo.com.

4. SHARING OF DATA

We do not sell your personal information. We share your data only with trusted service providers to facilitate our operations:

Payment Processors: To complete your transactions securely.
Email Service Providers: To send automated delivery of your digital goods.
Legal Requirements: If required by law or to protect our rights in accordance with US and international regulations.

5. DATA TRANSFERS

Softugo LLC is based in the United States. By using the Site, users from the EEA, UK, or other regions acknowledge that their information may be transferred to and processed in the US. We ensure all data transfers comply with applicable data protection laws.

6. YOUR RIGHTS

Depending on your residency (including GDPR and CCPA jurisdictions), you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your personal information.
Opt out of marketing emails at any time.
Request a copy of your data in a portable format.

To exercise these rights, please contact us at support@softugo.com.

7. DATA RETENTION

We retain your order information for as long as necessary to comply with legal, tax, and accounting requirements (e.g., IRS regulations for US LLCs) and to provide ongoing support for your digital licenses.

8. COOKIES

Our Site uses cookies to enhance navigation, analyze site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.

9. SECURITY

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption) to protect your information. However, no electronic transmission over the internet is 100% secure.

10. CONTACT US

If you have questions about this policy or our privacy practices, please reach out to us:

Softugo LLC

30 N Gould St Ste R,

Sheridan, WY 82801, USA

Email: support@softugo.com